Lesson Purchases and Payments:

• Full payment upfront is required to lock in your rate and reserve your spot.
• We do not offer refunds for unused lessons. If you are dissatisfied with a lesson that was already redeemed, please reach out and we will consider that on a case by case basis.

Scheduling and Reservations:

• Sessions must be scheduled in advance to secure your spot.

Cancellation and No-Show Policy:

• Lessons canceled or missed without at least 24-hour notice will be forfeited or charged in full.

Expiration:

• Pre-paid lessons are good for 18 months from the date of purchase and will expire after that if unused.

Subscription Purchases and Payments:

• Lesson subscriptions are charged monthly according to the number of lessons chosen
• The monthly rate upon signing up is the price you’ll enjoy until/unless the subscription is changed or canceled
• We do not offer refunds for lesson subscriptions. 

Scheduling and Reservations:

• Lessons can be scheduled using a unique code provided monthly.
• Unused lessons will carry over to the next month.

Payment Decline and Cancellations:

• In the event of a card decline or unsuccessful subscription charge, your subscription will be automatically canceled, and you may lose the initially locked-in price.
• A renewal reminder email will be sent to you seven days before your subscription renewal date to keep you informed.

Cancellation and No-Show Policy:

• Lessons canceled or missed without at least 24-hour notice will be forfeited or charged in full.

Expiration:

• Pre-paid lessons are good for 18 months from the date of purchase and will expire after that if unused.

Month-to-Month Subscription:

• Users will have access to the Worship Singer’s Course on a month-to-month basis.
• If a user is offered a 14-day free trial, and does not cancel with the 14-day trial period, they will be automatically enrolled into the paid monthly subscription.
• To cancel the subscription, users must contact [email protected] before the end of the trial period. Our platform currently does not allow users to unsubscribe themselves within the app.
• Subscriptions will automatically renew each month unless canceled.
• Payment will be charged to the user’s chosen payment method upon subscription renewal.
• Due to the digital nature of the product, we have a strict no-refunds policy.

Annual Subscription:

• Users will have access to the Worship Singer’s Course for one year from the date of subscription.
• 30-day money-back guarantee: If users are not satisfied with the course within 30 days of subscription, they may request a full refund. 
• Refunds will not be issued unless the purchaser can demonstrate that they have made a genuine effort to engage with the materials. Refunds will not be granted for customers who have not logged into the course platform or completed at least the first 2 modules.
• To request a refund, users must contact [email protected] within the guarantee period.
• Refunds will be processed within 5-10 business days.
• After the 30-day money-back guarantee period, the annual subscription fee is non-refundable.
• Automatic renewal for the annual subscription occurs unless canceled prior to the renewal date.

Month-to-Month Subscription:

• Users will have access to the Vocal Coaching Certification on a month-to-month basis.
• If a user is offered a 14-day free trial, and does not cancel with the 14-day trial period, they will be automatically enrolled into the paid monthly subscription.
• To cancel the subscription, users must contact [email protected] before the end of the trial period. Our platform currently does not allow users to unsubscribe themselves within the app.
• Subscriptions will automatically renew each month unless canceled.
• Payment will be charged to the user’s chosen payment method upon subscription renewal.
• Due to the digital nature of the product, we have a strict no-refunds policy.
• Upon obtaining a Certificate of Completion, additional fees apply to joining the Approved Coach Community

Annual Subscription:

• Users will have access to the Vocal Coaching Certification for one year from the date of subscription.
• 30-day money-back guarantee: If users are not satisfied with the course within 30 days of subscription, they may request a full refund. 
• Refunds will not be issued unless the purchaser can demonstrate that they have made a genuine effort to engage with the materials. Refunds will not be granted for customers who have not logged into the course platform or completed at least the first 2 mini-courses.
• To request a refund, users must contact [email protected] within the guarantee period.
• Refunds will be processed within 5-10 business days.
• After the 30-day money-back guarantee period, the annual subscription fee is non-refundable.
• Automatic renewal for the annual subscription occurs unless canceled prior to the renewal date.
• Upon obtaining a Certificate of Completion, additional fees apply to joining the Approved Coach Community